Customer Service Support Specialist (Full Scope Poly)

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

*US Citizenship (Required)

CLEARANCE

• TS/SCI W/ Full Scope Poly

LOCATION

• Dulles Technology Corridor, VA

OVERVIEW

• The Sponsor provides a unique training classroom environment for the professional growth, leadership and development of the workforce.
• The Sponsor requires Customer Service and Information Technology support to provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications and to initiate IT hardware and software procurements.
• The Customer Service Support Specialist will assess and validate requirements for stand-alone laptops used for training courses; track hardware devices and software licenses and to be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement; and provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications.
• They will provide operations & maintenance support and access administration to the Sponsor’s application that resides in a cloud environment to ensure the application runs efficiently and effectively and track, monitor, and communicate the status on procurements and installations.
• The candidate will also provide polished skills in Customer Service while managing customer expectations; track and perform operations and maintenance of stand-alone laptops per the Sponsor’s security regulations to include updating the anti-virus and patches to the operating system; and move data between different secured systems, according to the Sponsor’s security guidelines and procedures.

REQUIRED SKILLS

• Demonstrated experience with MS Office suite.
• Demonstrated experience with Adobe products to include Captivate, Connect, and Skype.
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
• Demonstrated experience with requirements management.
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment.
• Demonstrated experience with oral and written communication skills.
• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up to date.

DESIRED SKILLS

• Experience with the Sponsor’s IT security guidelines and policies.
• Experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders.
• Experience with basic knowledge of Project Management concepts and principles.
• Experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written.
• Experience with transferring data between different systems.

BENEFITS

• 6% 401k match (100% vested)
• 100% paid Medical, Dental, Vision
• $3,000 HSA contribution
• 28 days' vacation (PTO, Federal Holidays, and Sick Leave)
• Flexible Hours
• Tuition and certification reimbursement
• Growth opportunities within an emerging defense company

*All your information will be kept confidential according to EEO guidelines