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SalaryJob Summary: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in Customer Service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
Principal Duties:
1. Ensure exceptional Customer Service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
2. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
3. Provide direction, motivation, and coaching for associates during the shift.
4. Ensure the 24/7 execution of all Customer Service programs and processes.
5. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
6. Complete cash and lottery processes.
7. Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
8. Check in vendors.
9. Recognize associates and celebrate accomplishments.
Essential Functions:
1. Ability to work well individually as well as in a team environment
2. Excellent oral and written communication skills
3. Excellent Customer Service skills
4. Ability to work with little or no supervision
5. Excellent relationship building and leadership skills
6. Detail oriented and excellent organizational skills
7. Good analytical, critical thinking and problem solving skills
8. Proven self-starter with demonstrated ability to make decisions
9. Flexible availability which may include all shifts, weekends, and holidays, based on business needs
10. Ability to learn and utilize the store’s technology
{W0010304.1}Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
11. Must have reliable transportation
12. Must be at least 18 years old to be considered for this role
13. Ability to direct others and prioritize tasks
Basic Qualifications: 1. High School Diploma or equivalent 2. Experience effectively implementing change and demonstrated results in execution 3. Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred 4. Experience leading, developing and selecting teams 5. Proven and consistently demonstrated skills in the following: Exceptional Customer Service Relationship Building Effective Communication
Job Type: Full-time
Pay: $19.60 - $22.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- supervising: 2 years (Required)
- Food service: 1 year (Preferred)
Ability to Relocate:
- East Petersburg, PA 17520: Relocate before starting work (Required)
Work Location: In person
