Supervisor - Customer Service

Position Summary: The successful candidate must be self-driven with the ability to work both independently and as part of a team and will be responsible for departmental performance, proper staffing, training, cash handling, and other general office functions with a focus on quality Customer Service in a fast paced and ever changing technology driven environment. The position reports directly to the General Manager.

What Is In It For you:

• Competitive salary
• Opportunity for advancement
• Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
• Free Company services such as Internet, video, and telephone. What’s even better is you can enjoy discounted services from our affiliate companies!
• Paid time off & holidays

What You’ll Be Doing:

• Supervise local office Customer Service Representatives
• Ensure competence and continuity of qualified Customer Service representatives through optimum selection, training, development, appraisal and motivation techniques
• Facilitate relationships between local office Customer Service and other departments, including: marketing, operations, billing, sales, field personnel, and dispatch.
• Ensure achievement of system, team, and individual performance criteria and goals
• Provide guidance and/or help to Customer Service representatives in resolution of difficult subscriber questions and escalations
• Assure a quality presentation of company products and services
• Review, verify, and request refund and/or adjustment requests
• Ensure achievement of all system, team, and individual Customer Service goals and standards
• Perform administrative functions including reporting, scheduling, invoice coding, HR duties, and entry/time approval in Workday
• Foster an environment of teamwork and promote positive moral
• Assist Community Marketing Manager with community events and meetings
• Create and maintain personnel files as required
• Other related duties as assigned

What You’ll Need:

• 3-5 years’ experience in Customer Servicewith previous experience as a supervisor or manager
• Associates or equivalent experience
• Excellent interpersonal and organizational skills with the ability to handle multiple conflicting priorities
• Strong leadership ability as evidenced in a previous supervisory role equivalent extracurricular experience
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions
• Proven ability to motivate and develop through coaching and counseling
• Excellent written, oral, and interpersonal communication skills
• Familiar with Microsoft Word, Excel, and PowerPoint
• Regular, punctual, and consistent attendance

Who We Are:

Armstrong Utilities, Inc. connected our first cable television customers in 1963, in Butler, Pennsylvania. Since that time, we have continued to keep pace with the technological advancements of this ever-changing industry. Our first customers received nine channels. Today, Armstrong offers consumers hundreds of viewing options, High Speed Internet service, telephone service and a variety of business products, all over our state-of-the-art broadband network. Throughout our more than 50 years in cable television, Armstrong has been a leader in innovation. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Armstrong has always relied on the great people who work for us. Nationally recognized for Customer Service excellence, their dedication to the customer has kept us a leader in the industry.

Armstrong is an Equal Opportunity Employer.

Job Type: Full-time

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Meadville, PA 16335: Relocate before starting work (Required)

Work Location: In person