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Company Description:
PDI Health is a leading national provider of mobile Radiology services. We are committed to delivering high-quality, convenient, and reliable diagnostic imaging solutions to our clients and patients. As an industry leader, we strive for excellence in Customer Service and providing a seamless experience for all stakeholders.
Job Description:
We are on the lookout for a highly motivated and healthcare-experienced professional to assume the role of Customer Service (CSR) Supervisor at our in-office location in Williamsburg, Brooklyn. This role is pivotal in delivering unparalleled service and support to our clients and patients. The ideal candidate will possess robust communication skills, a natural empathy for others, and a proven ability to collaborate effectively with internal teams. This is an in-office position that requires a hands-on approach and a commitment to excellence in every interaction. If you have a penchant for direct communication, thrive in a team environment, and are meticulous and thorough, this position is tailor-made for you. We offer full-time opportunities and a well-structured team to facilitate professional growth.
Key Responsibilities:
- Lead and support a team of 20 Customer Service Representatives.
- Work in close partnership with Dispatch, Client Relations, and other departments to guarantee seamless service coordination and prompt issue investigation and resolution.
- Manage the daily workload to ensure required service volume and quality levels are attained.
-Hire, onboard, and train new Customer Service Representatives.
-Train and coach individuals and team on policies, procedures, protocols, and best practices and ensure adherence.
-Identify opportunities for operational improvements and work with VP of Internal Operations to implement solutions.
-Manage and organize work schedules, including time off and unexpected call offs.
-Identify, monitor, and evaluate team and individual performance, based on KPI’s established in collaboration with the VP of Internal Operations.
-Provide support to Customer Service Representatives on difficult Client issues.
-Create and distribute resources and tools to the team to help in performing their jobs more effectively and efficiently.
-Seek to heighten client satisfaction and retention by delivering stellar service and soliciting feedback for enhancement.
Requirements:
1. Medical Terminology
2. Previous Healthcare Supervisory Experience, minimally 2 years
3. Customer Service Experience, minimally 5 years.
4. Exceptional verbal and written communication and listening skills, with a proficiency in addressing and resolving customer concerns.
5. Strong organizational and multi-tasking skills, while focusing on precision and accuracy.
6. Positive demeanor, with a team-oriented approach, and a relentless dedication to premier Customer Service.
7. Proficient with Microsoft Office, computers, and various Customer Service platforms.
Please note: This is an in-office role based in Williamsburg, Brooklyn, and requires healthcare experience. Hybrid or remote work options are not available.
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