Customer Service Specialist (Bilingual)

PRACTICE OVERVIEW

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY

Radiology Partners is hiring a Revenue Cycle Customer Service Specialist. The position will report to the Manager of Revenue Cycle and will focus on providing quality and professional Customer Service support to patients for all of Radiology Partners clients.

POSITION DUTIES AND RESPONSIBILITIES

• Investigate and conduct root cause analysis for inquiries received from patients and patient representatives
• Coordinate with facilities, payors and collections agency related to a patient account
• Review and resolve patient concerns, which include demographic updates, insurance coverage, resubmitting claims, appeal requests, payments and collection cancellation notice
• Review patient accounts, claim information and explanation of benefits to enable quick resolution of patient issues
• Draft letters to patients, patient representatives, payors, and vendors as needed
• Assist in responding to legal and financial assistance requests
• Maintain various email accounts to ensure patient concerns are properly addressed in a timely manner
• Evaluate Customer Service processes and provide feedback on improvement plan
• Report on status of patient concerns, trends, and resolutions to the management team

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

• Bilingual in both English and Spanish (orally and written)
• Revenue Cycle and Customer Service Experience Preferred
• Strong organizational skills with an ability to effectively manage large amounts of detailed information
• Experience in qualitative analysis, root cause analysis, quality assurance practices, and problem solving skills
• Excellent verbal and written communication skills including letters, memos, and emails
• Excellent relationship building skills and aptitude for working collaboratively with cross-functional groups
• Excellent attention to detail
• Positive customer-based attitude and solution-oriented outlook
• Ability to work independently with minimal supervision
• Proficient use of Microsoft Office applications (Word, Excel, Outlook) and internet resources

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

The hourly range for this position is $17-$22. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote