Customer Service Specialist

Nassau Candy's promotional products arm, NC Custom, is currently seeking a Customer Service Specialist for its growing custom business in Hicksville!

The Customer Service Specialist will be responsible for answering calls, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses their desk.

Customer Service Duties and Responsibilities:

• Answer and manage incoming calls and emails including order status, tracking information and production questions.
• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
• Provide Customer Service and support to distributors which includes price quotes, freight quotes and product information and program pricing.
• Monthly follow up on large repeat orders, samples and other sales initiatives.
• Provides administrative support for an Outside Company Rep and their territory.
• Other daily responsibilities may include working with our production team on status updates, and working with our production development team on custom projects.

Requirements and Qualifications:

• High school degree or equivalent.
• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and via email.
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts.
• Must be highly detail-oriented and accurate and be able to multi-task in a fast-paced, deadline-driven work environment.
• Excellent time management and prioritization skills.
• Customer-focused for positive customer experience and resolution.

Perks and Benefits:

• Competitive Pay
• Medical, Dental, Vision insurance, and AFLAC
• Paid Vacation, PTO, and Holidays
• Employee Discounts
• Family-oriented company culture, business casual attire
• And Pet Insurance!

Excellent opportunity in a stable and growing Long Island company!!

We are an Equal Opportunity Employer.