Customer Service Shift Supervisor - Bfm

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.  Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. 

Signature Aviation is a Leads and directs activities of Customer Service Representatives engaged in providing requested services to general aviation aircraft, customers, passengers and crew.  May perform the same or similar functions as those assigned to the workgroup.

• Monitors performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
• Assist customers with requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc.
• May transport customers by shuttle van to and from airport terminal and local hotels as needed.
• May assist customers with loading and unloading baggage.
• May lead in, park and chock arriving aircraft and marshal out departing aircraft.
• Bill customers for services rendered.
• Set up new accounts; maintain records and reports and other clerical duties.
• Ensure security of passengers, crew, visitors and vendors entering the terminal and/or the AOA.
• Recommends corrective action to adjust customer complaints and address service irregularities.
• Comply with Company policies and procedures related to Customer Service standards, ramp, safety and security procedures.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
• Schedule and assign duties to Customer Service Representatives.
• Maintain and stock information, materials and amenities in the Customer Service areas.
• Act as liaison with vendors, i.e., limo service, catering, taxis, rental cars, etc.
• Serve as a resource on all Customer Service matters.
• Provide training and assistance to Customer Service Representatives and other personnel.
• Perform other duties as assigned.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

     Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement 
• Training and Development
• Employee Assistance Program (EAP) & Perks