Customer Service Sales Admin

Your Future Begins Here!

Invest in your future by joining our work community and we'll invest in your skilled training and development with a rewarding career!

We are seeking a

Customer Service Sales Admin

You will:

• Enter orders for various customer accounts
• Review Open order customer reports
• Confirm Deliveries, order status, relay late orders to account managers & customers, facilitate expedites.
• Customer forms, Free Trade Agreements, Return Goods Acknowledgements, pack lists, tracking acknowledgements, etc.
• Support Account Managers
• Coordinate shop schedule with management
• Coordinate the cross-selling projects between multiple businesses

You Must:

• General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
• Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
• Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
• Have (years) experience working with shipping and order management
• Effective verbal and written skills - must be able to explain technical parts information clearly and able to communicate with customers and accurately input orders.
• Knowledge of manufacturing is preferred

R&M Manufacturing was founded in 1968 to produce precision sheet metal components. With over 50 years providing excellence in sheet metal fabrication, R&M will assist with all sheet metal needs - from prototyping to production runs. Our cutting edge, 100,000 square foot manufacturing facility is equipped with:

• Wire EDM
• CNC Machining Centers
• Grinders
• CNC turret punches (20 to 35 tons)
• Lasers (Up to 4000 Watts 60x120 sheet size)
• CNC press brakes (45 to 185 tons)
• Punch presses (Progressive and Staged Tooling) (45 to 250 tons)
• Resistance welders (75 KVA to 250 KVA)
• Robotic Weld Cell
• Tig, Mig, Plasma and Pulse Arc welding

There's more to R&M Manufacturing than creating components. We also offer a full selection of services that add value, all the way from design and manufacturing to assembly and packaging. For our customers, this means fewer vendors, less shipping hassles and faster turnaround times. Our list of value-added services includes:

• Plating / Powder Coating
• Silk Screening
• Assembly / Packaging

MISSION STATEMENT

As members of the R&M team, we strive to exceed the competition. We take pride in having better quality while leading with integrity to achieve a dynamic partnership with our customers.

CORE VALUES

Safety: Safety is R&M's #1 priority Growth: Invest in infrastructure and training for our team members Integrity: Operate with honesty without compromise Service: Provide world-class service to foster dynamic partnerships with our customers Teamwork: Work together to improve our organization

We offer a workplace community that outshines the rest! We care about every team member and their family, and we offer competitive pay and benefits to demonstrate our commitment.

Our Company Participates in E-Verify

Customer Service

Sales

Administrative