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Form of workJob Description
We are currently seeking a Customer Service/Project Coordinator. This position is responsible for planning, directing and coordinating activities of projects to ensure that goals and objectives are accomplished within prescribed time frame. Facilitate excellent customer relationships and support effective manufacturing operations. Interact with customers, sales representatives, team members and internal departments to gather information and manage systems for order entry, inventory management and all customer requests.
Responsibilities:
- Interact with customers regularly by phone, email or in person to develop and maintain an excellent relationship.
- Reviews the purchase requirements for each job; initiates the process.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Monitor and replenish customer inventories to level agreed upon by the customer and execute purchases of inventory.
- Identify issues, specify resources required, evaluate solution options, communicate requirements of team members and review open issues and action items.
- Manage the collection, analysis, documentation and coordination of assigned projects.
- Maintain technical competency and remain current in changes in processes and procedures.
- Obtain and evaluate all relevant information to promptly resolve inquires and customer complaints and review with customer service manager.
- Adhere to Wisconsin Packaging Division’s quality policy to ensure complete customer satisfaction.
- Serve as a liaison to customers, sales, customer service, design and manufacturing.
- Assists the management team with special projects as assigned.
- Operate customer or inventory management software systems.
Qualifications:
- High school diploma or GED required.
- 2-3 years customer service experience in related field preferred.
- Proficiency in Microsoft Office programs including Work, Excel and Outlook and Adobe Acrobat required.
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Green Bay Packaging Inc. is a privately owned, diversified and fully integrated paper manufacturer founded in 1933 in Green Bay, WI. Green Bay Packaging Inc. employs over 3,400 employees across 35 divisions throughout the US and Mexico, serving the corrugated container, folding carton, and coated label markets.
Wisconsin Packaging is a division within Green Bay Packaging, our employees share a culture of innovation that supports the creativity, and talent. Wisconsin Packaging works for customers first. We focus on creating solutions for custom corrugated packaging and displays, both structurally and graphically. Wisconsin Packaging is driven by continuous improvement and is focused on providing customers with outstanding service while maintaining strong environmental and social responsibilities.
Wisconsin Packaging is a division within Green Bay Packaging, our employees share a culture of innovation that supports the creativity, and talent. Wisconsin Packaging works for customers first. We focus on creating solutions for custom corrugated packaging and displays, both structurally and graphically. Wisconsin Packaging is driven by continuous improvement and is focused on providing customers with outstanding service while maintaining strong environmental and social responsibilities.
