Customer Service Representative/Data Entry (Spanish)

Why Join Al-Anon Family Group Headquarters WSO?

Experience Fulfillment Daily with Incredible Benefits: Healthcare, Life Insurance, 401k, Fitness Reimbursement, Tuition Assistance, and Student Debt Forgiveness. Enjoy Work-Life Balance with Paid Holidays and Flexible Time Off.

Elevate Your Career and Make a Meaningful Impact!

Job Brief: Ensures prompt answering of phone calls and emails; accurately process orders, contributions, and subscription fulfillment; informs the Membership and Literature Distribution Centers (LDCs) of pricing, shipping, and discount information. Provides prompt Customer Service via phone or email to members who place literature orders and The Forum magazine subscriptions and inputs contributions from members into the WSO database (IMIS)

• Specific Duties & Responsibilities:
• Inputs literature orders, contributions, The Forum magazine subscriptions into database.
• Assist customers via phone or e-mail.
• Research literature orders, The Forum subscriptions and contributions when member identification information is not provided.
• Handles the daily reconciliation.
• Prepares daily orders for processing.
• Receives returned mail and makes necessary changes or suspensions.
• Research and respond to correspondence regarding literature inquiries from members.
• Sends gift cards to new subscribers per The Forum giftee’s request.
• Prepares monthly the AR letters with invoices for LDCs/AIS and Bookstores
• Inputs subscription data into the system daily, including new, renewal, changes, suspensions, deletions, etc.
• Performs daily filing.
• Other duties as assigned.

Requirements:

• Speak, read, and write in Spanish in general business context
• Proficient on an alpha-numeric computer keyboard; data entry rate of 45 wpm with little or no errors
• Proficient in 10-key
• Basic skills in Microsoft 365 products (Word, Excel, PowerPoint & Outlook)
• Ability to learn new systems, e.g., order fulfillment and customer database system.
• Detail oriented with good organizational and communications skills.
• Ability to work independently with limited supervision in a fast-paced environment.
• Ability to interact positively with Staff, members, and the .

Education & Experience:

High school diploma or general education degree (GED); or one-year job-related experience and/or training; or equivalent combination of education and experience.

Working Conditions:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is regularly required to sit, use their hands and fingers, talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.  The noise level in the work environment is usually moderate.

Location: This position is onsite at the Al-Anon Family Group Headquarters, Inc. World Service Office in Virginia Beach, VA. Remote work is not an option.

Travel: No travel required

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)
• English (Preferred)

Ability to Commute:

• Virginia Beach, VA 23454 (Required)

Work Location: In person