Customer Service Representative(3Pl)

We are looking to expand our Customer Service Department to provide support for our ever so growing accounts to ensure customer satisfaction by maintaining orders in an accurate, efficient and quality manner. We are looking for long-term minded individuals who take pride in their work and who want to be part of something bigger where they may add and receive value with us.

WHO WE ARE:

DCG Fulfillment is a family-owned West Coast 3PL Logistics provider. Since the company was founded it has enjoyed significant growth by continuing its year-over-year volume at rates exceeding 30% per year. From household goods, handbags, and shoes. Our vendors sell a variety of products to retail stores such as Target, Wal-Mart and Macys. At DCG, we don't have a sales force—Our Customer Service Representatives’ ability to satisfy customer orders is what drives our business.

Requirements:

Our Customer Service Team is responsible for allocating orders, submit routing and creating bills of ladings; as well as keeping our customers updated on the current status of their orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to, the following:

• Allocate orders in WMS
• Generate UCC and Shipping Labels
• Submit and collect routing requests
• Create Bill of Ladings
• Invoice customers for value added services
• Keep our customers updated on the current status of their orders
• Assist the Customer Service Representative Manager(s), Captains and other members of the department as needed

QUALIFICATIONS

• Minimum of 2 year of experience in a 3PL environment strongly preferred
• Knowledge of general warehouse practices
• Routing procedures and vendor compliance for major retailers
• LTL vs. TL requirements
• Small parcel shipping including FedEx Ship Manager and UPS Worldship
• Requirements for VICS bills of ladings
• Excellent verbal and written communication skills
• Ability to meet and manage deadlines

BENEFITS

• Competitive medical benefits at a fraction of the cost
• Dental, Vision and Additional insurance available
• Basic Life Insurance
• 401k Plan—Fully vested after 1 year work anniversary
• Voluntary Benefits (Pet Insurance, Personal Insurance Products)

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Ability to Relocate:

• Fontana, CA: Relocate before starting work (Required)

Work Location: Multiple locations