Customer Service Representative

SUMMARY

Outlets North Phoenix offers pedestrian-friendly and pet-friendly open-air shopping of name brand fashions to residents and visitors alike. Outlets North Phoenix is always high on the itinerary with more than 60 designer brand shops. Outlets North Phoenix is seeking a Part-Time Customer Service Representativeto provide exceptional Customer Service to staff and customers. Must be available to work weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures Customer Service area is opened timely (opening time may vary by center location)
• Assist all customers and tenants phone or in person with general information, store locations, directions, business hours, transportation info. Special event info.
• Circulates memos, newsletters, and other correspondence to tenants.
• Assist the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at counter.
• Maintain stroller/wheelchair rentals and log book.
• Maintain the log and inventory of all lost and found items in conjunction with security department.
• Responsible for tenant after-hours log and security notification.
• Process gift card requests.
• Collects customer complaint forms and distributes to General Manager.

• Perform special projects or other duties as assigned.

EDUCATION and EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.)
• 0-2 years of experience in the field or in a related area preferred.
• Entry level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.
• Entry level experience using Social Media Networking applications.

CERTIFICATES and/or LICENSES

• Valid State Drivers License

COMMUNICATION SKILLS

• Ability to effectively respond to issues both verbally and in writing.
• Requires a high level of commitment to Customer Service.

FINANCIAL KNOWLEDGE

• Ability to handle cash and give back proper change.
• Basic bookkeeping skills.

OTHER SKILLS and/or ABILITIES

• Commitment to offering customers the ultimate Customer Service experience.
• Ability to learn new tasks quickly.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Must be able to work independently and take initiative.
• Demonstrate flexibility with projects and with schedule.
• Ability to multi-task without frustration.
• Able to prioritize and meet deadlines.
• Must be a team player to achieve the goals of the center.

PHYSICAL and/or MENTAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit for long periods of time; walk and stand; use hands and fingers to operate keyboards, printers, fax machines or other office equipment; hearing and speech to communicate in person and over the telephone and/or radio; vision to read printed material and a computer screen; lift and/or move up to 25 pounds and heavier weights with the use of proper equipment.

Outlets North Phoenix is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.