Customer Service Representative

At EGI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Representative is integral to our customer relations efforts. We are a diverse team working together to ensure a positive and exhilarating experience for our entry-level Customer Service Representative team and all our clients and customers.

We provide the necessary resources for our Customer Service Representative to be successful. We possess a motivating environment that encourages professional growth from entry-level to our team. Career possibilities are limitless with EGI. As an entry-level Customer Service Representative, you will have the ability to optimize your experience with training in all departments of our firm.

Entry Level Customer Service Representative Responsibilities:

• Work directly with other CSRs and Management staff to provide accurate information and superior Customer Service contributions to boost company reputation and stature

• Deliver extraordinary customer care by responding to customer concerns knowledgeably and empowered to provide consistent and impeccable customer experience

• Establish customer accounts, review and accurately enter order information, and handle confidential client information

• Meet or exceed daily business goals and expectations to increase profit margins and sales revenue

• Ensure that customers have a positive experience by exhibiting supportive behaviors, collaboration, and an enthusiastic, positive attitude.

• Educate customers on product features, values, and any deals or promotions

Entry Level Customer Service Associate Requirements:

• 1-2 years of Customer Service or sales experience

• High school Diploma / GED

• Effective and persuasive communication and negotiation skills

• Goal-oriented and resourceful

• Trustworthy and Reliable: Ability to handle confidential and sensitive information

• Exceptional organizational and time-management skills

• Immaculate decision making and problem-solving abilities

• Passion for building customer loyalty through remarkable listening, relationship building, and strong written and verbal communication

Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Benefits:

• Health insurance

Shift:

• 8 hour shift

Ability to Relocate:

• Arlington, VA: Relocate before starting work (Required)

Work Location: On the road