Customer Service Representative

JOB DESCRIPTION:

We are looking for a dynamic and energetic individual to join our Life Cycle Services Spare Parts Team here at KRONES. This position is responsible for aftersales customer suppor, delivering personalized Spare parts related support for Krones customer base; identify, research, support and resolve customer spare parts issues; escalate issues to appropriate personnel when necessary; provide spare parts support for the entire Krones product line, including OEM equipment; work on problems of diverse scope where analysis of data requires an evaluation of identifiable factors; navigation within SAP and Microsoft office programs. The target is to ensure excellent service standards and maintain high customer satisfaction.

QUALIFICATIONS:

This dynamic and energetic individual must have excellent Customer Service skills by always putting the customer first; ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed; excellent written and verbal communication skills; must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges; strong attention to detail and deadline orientated; strong teamwork and interpersonal skills; must be accustomed to working on various issues simultaneously and ensuring the integrity of each project; understanding of BOMs and technical drawings; must possess project coordination abilities; proficiency in Microsoft programs (primarily excel and PowerPoint) and Associate's or Bachelor's degree in related field preferred.

This is an exciting opportunity for individuals who are passionate about providing excellent Customer Service. We offer competitive compensation and benefits packages. If you have the required skills and are looking for a rewarding career in Customer Service, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Experience level:

• 1 year
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Franklin, WI: Relocate before starting work (Required)

Work Location: Hybrid remote in Franklin, WI