Customer Service Representative - Yorktown, Va

Join the 1st Franklin Team. 1st Franklin Financial Corporation has had one goal - to serve the financial needs of our friends and neighbors with the respect and personal service they deserve since 1941. We are looking for a Customer Service Representative to leverage Customer Service skills, business knowledge, technical skills, and interpersonal relationship skills to assist and meet the needs of our customers. This position will report to the Yorktown, VA Office.

This CSR works closely with the Branch Manager and staff to build relationships and identify the needs of customers in a timely manner. This position learns the features of products and services to drive that exceptional customer experience. The CSR interviews customers using advanced interpersonal skills. This individual utilizes professionalism, patience, curiosity, a results-orientation, to perform responsibilities.

We are driven by our CORE values: Team – we succeed or fail as one- Impact -We will be intentional about having a positive impact throughout our company and the communities we serve – People – We put people 1st – Servicing – Financing for the Individual since 1941

Principal Accountabilities and Key Activities

Creates an Exceptional Customer Experience

a. Identifies and responds to customer’s needs in a timely and efficient manner

b. Builds internal and external relationships

c. Ensures customer confidentiality and private information is maintained

Performs Job Related Functions

a. Interviews customers and process applications, making recommendations for product and services approval

b. Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.

c. Prepares and present assigned daily marketing offers

d. Responsible for assigned collection of customer accounts

e. Compiles and maintains records of all daily assigned tasks

Education, Qualifications and Experience

Essential

· High School Diploma or equivalent

· Ability to meet current Licensing requirements of various States and Federal regulators

· Demonstrate the ability to analyze relevant information and apply individual judgment

· Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings

· Ability to maintain confidential business and personal information

· Action and result focused

· Strong communication skills (verbal / written / interpersonal)

· Proficient with MS Office Suite products

· Must possess a valid driver’s license and the ability to operate an automobile

Salary is commensurate with experience

Interested parties are not considered to be applicants unless they are asked to fill out a 1st Franklin Financial employment application.

Job Type: Full-time

Pay: $14.00 - $15.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person