Customer Service Representative

Company: Gerber Collision & Glass
WELCOME TO GERBER COLLISION & GLASS
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best!
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us.
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
Job Description:
Job Overview
If you enjoy interacting with people, welcoming customers and overseeing daily shop tasks, this is a great role for you to consider with Gerber. Our Customer Service Representative is the person that regularly interacts with our customers through scheduling estimates and/ or repairs. This person is crucial for keeping the shop's schedule and office organized and running smoothly. This is an entry level position that offers the opportunity to learn our business operations and further grow your career.
Job Responsibilities

• WOW every customer through all phases of the repair process
• Ensure insurance partners and customers are supported in a timely and professional manner
• Build relationships with customers by effectively responding to calls, text messages, and walk-in business
• Coordinate communications between customers and Estimatics team
• Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
• Facilitate all administrative aspects of the repair process
• Manage payment process which could including credit, check and cash handling
• Other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent
• Previous experience interacting with customers
• Computer Skills that include ability to navigate multiple computer programs at the same time

• Demonstrated ability to multitask
• Comfortable interacting with multiple groups of people including customers, team members and company leaders

Search Keywords
Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, dealership, Customer Service, csr, representative, rep, entry level, career, opportunity, retail, customer
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Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.