Customer Service Representative

Job Overview:
Progressive Veterinary Hospital seeking positive and energetic Customer Service Representatives. Become a part of our outstanding team providing excellent care for our customers and community. Excellent benefits and training provided. If you have excellent communication skills, a passion for helping others, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Respond to customer inquiries via phone or email in a timely and professional manner
- Assist customers with scheduling appointments for exams, boarding and grooming, medication refills, etc.
- Maintain customer records by updating account information and documenting interactions
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding matters
- Collaborate with medical team members to ensure seamless customer experience

Qualifications:
- Previous experience in Customer Service or a related field is preferred
- Excellent verbal and written communication skills in English; fluency in additional languages is a plus
- Strong problem-solving skills with the ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Ability to handle high call volumes while maintaining professionalism and composure
- Strong phone etiquette and active listening skills
- Ability to work independently as well as part of a team

We offer competitive compensation, including benefits such as health insurance and paid time off.

If you are passionate about delivering exceptional Customer Service and thrive in a dynamic environment, we encourage you to apply.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Sterling, VA 20165: Relocate before starting work (Required)

Work Location: In person