Customer Service Representative

Position:Customer Service (CSM)

Job Description: The Customer Service Manager contributes to Montage Realty Group’s mission to add value to communities and homes through our reliable, unique, and proven real estate solutions. This is established by providing professional service to homeowners, contractors, and licensed professionals to achieve our overall goal of redefining the real estate experience. The Customer Service manager will answer phone calls throughout the day as well as emails. Additional responsibilities include but are not limited to assisting in mailouts, communicating with vendors, and supporting the property managers’ portfolio.

Responsibilities:

The Customer Service Manager has the following responsibilities and duties:

▪ Answer phone calls and emails

▪ Provide documents to homeowners

▪ Assist managers with various projects

▪ Pay community invoices

▪ Communicate with managers regarding their communities

▪ Update homeowner files

▪ Track leases for communities (if applicable)

▪ Update vendor W-9’s and certificates of insurance (COI)

▪ Send blast emails to communities

▪ Input/distribute fobs and key cards

▪ Add/Remove homeowners in the callbox

▪ Scan/file documents in appropriate folders

▪ Generate payment coupons and statements

▪ Add notes to homeowners’ accounts

Qualifications:

The Customer Service Manager should have the following skills, education, and experience:

▪ High school diploma or equivalent (Required)

▪ Exceptional communication skills both written and verbal

▪ Professional Customer Service skills

▪ Knowledge of Microsoft Office products (Outlook, Word, Excel, etc.) at a proficient level with emphasis on Outlook and Word

▪ Knowledge of conflict resolution techniques at a proficient level

▪ Self-motivated, proactive, detail oriented, and ability to work as a team

▪ Time management and time critical prioritization skills

▪ Effective organizational skills

Benefits:

▪ Roth IRA (Employer Match)

▪ Paid Time-Off/Holidays

▪ Health Insurance Offered

Schedule:

▪ In office from 8:00 AM – 4:30 PM

▪ Monday thru Friday

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Alpharetta, GA 30009: Relocate before starting work (Required)

Work Location: In person