Customer Service Representative

Ship on Site and the TSA Enrollment Center is BOOMING, and we are very excited to be looking for additional phenomenal staff to JOIN OUR CUSTOMER SERVICE TEAM!

This position has a VERY STRONG FOCUS IN CUSTOMER SERVICE; upbeat and positive! We rely on our Customer Service staff building long-term relationships with our customers.

We are looking for a sharp, motivated, long-term career-oriented, self-starting individual, someone who executes with precision!

Must have ABILITY TO MULTI-TASK, and have excellent phone skills. Detail oriented, and GREAT CUSTOMER SERVICE SKILLS, not afraid to talk with customers, able to forge relationships quickly. VERY DEPENDABLE!

Strong multi-tasking is a must: our customer-service staff communicates with customers and technicians while managing our customer database.

Fantastic growth opportunities, ability to quickly advance. If you are hard working, happy, and detail orientated you WILL be rewarded.

PRIMARY JOB RESPONSIBILITIES:

• Coordinate customer-care activities
• Manage customer results
• Set-up/maintain customer follow-up schedule
• Perform good-will and customer-assistance calls
• Assist with office administration
• Process customer accounts
• Answer phone
• Miscellaneous office tasks

REQUIREMENTS:

• Very organized and able to prioritize a diverse workload
• Meticulous attention to details
• Strong follow-up skills
• EXTRAORDINARY CUSTOMER SERVICE ABILITIES – a people person
• Proper phone etiquette
• Learn quickly with an upbeat attitude
• Handle multi-tasking in a fast-paced environment
• Good time management
• Very comfortable with computers in order to enter information into our database – proficient with MS Office (Word, Excel, PowerPoint, and Outlook), Google Docs, and Dropbox.
• Excellent command of the English language, both written and spoken (Spanish language proficiency helpful)
• Great attitude; a team player
• Must be flexible for Monday-Saturday schedules
• Willing to work occasional overtime and on Saturdays during high season
• Self-motivated, Self-aware, Passionate, Kind, Organized, Honest, and have a Sense of Urgency
• Our customer-Service Representative will need, above all, a confident knowledge of our company’s services and systems. To acquire such understanding, the representative will undergo an extensive training period.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• No experience needed

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• Rotating weekends

Ability to Relocate:

• Raleigh, NC 27614: Relocate before starting work (Required)

Work Location: In person