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SalaryMeineke is constantly looking for driven and talented professionals to join our team. In over 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.
A career with Meineke means putting your knowledge and hard-earned skills to work in a locally owned shop. Each Meineke Car Care Center location is run and staffed by people like you - professionals who enjoy what they do. We currently have a need for Customer Service Representatives in the Charlotte, N.C. & Rock Hill S.C. areas. Competitive wages & benefits, as well as a performance incentive plan.
As a Customer Service Representative, your duties will include:
- Welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders prior to any repairs or servicing is done.
- Proactively communicate with customers throughout their visits to the center and keeping them informed, as issues with their vehicle arise.
- Receiving payment, communicating Meineke financing options for service provided.
- Following up on any customer issues or complaints; ensuring they are resolved.
- Managing daily customer callback process to ensure appointments are set.
