Customer Service Representative - Service Department

Customer Service Representative-Service Department

Rutherford Supply Corporation is looking for a new team member to join our Customer Service Staff in our Service Department. The top two requirements for this position are a person who decides to be happy every day and is also energetic about what they do! This person must also be willing to work as a team.

Duties:

· Provides administrative assistance and support to Service department and sales staff.

· Research parts availability, pricing, usage etc.

· Create work orders and quotes for repair services and follow up with customers on them.

· Handles customer’s calls courteously.

· Follows up on customer problems, inquiries, and order status.

· Attends to customer concerns, inquiries, and order requests.

· Ordering, receiving, labeling, and stocking of parts (this is not always a clean job, and our warehouse is not air conditioned).

· Making sure that completed work orders are billed in a timely manner.

· Creating labels for parts inventory and keeping adequate stock for techs.

· Working with multiple parts vendors and service providers.

· Handles Quotes and Bids for parts/equipment purchases and service contracts.

· Processes Customer Orders for both Walk in and Telephone Customers.

· Enters Orders in the computer system.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; to stand, walk and sit, to kneel, to crouch, to bend, and to talk and to hear.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds and regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and peripheral vision, depth perception, color vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee regularly works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

Qualifications:

• Minimum 2+ years’ experience in Customer Service.

• Excellent Customer Service skills and multitasking ability.

• Must be Proficient in Microsoft Word, Excel etc.

• Must be a team player with a great attitude.

• Ability to champion ideas and possess desire to see them implemented.

• Must be analytical and be able to problem solve.

• Must be able to work independently and meet deadlines.

• Must be detail oriented and possess strong organizational, verbal, and written communication skills.

Benefits:

• Health Insurance, dental insurance, 401k, life insurance, short term disability, long term disability, accident insurance, PTO time

• Salary commensurate with experience

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person