Customer Service Representative - Secret Clearance

Job Title / Level
Customer Service Representative - Secret Clearance
Clearance Required?
Secret
Location:
Little Creek, VA 23518 US (Primary)
% Travel
None
Job Description
Do you have strong Customer Service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If the answer is yes, then we have a great opportunity for you!
We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Little Creek, VA!
As a Customer Service Representative, you will:

• Join a leading company with over 40 years in the industry
• Receive full benefits, PTO, and our Employee-Stock Ownership Plan
• Join a team of dedicated professionals who care about the quality of our product
• Take pride in being part of a success driven team

A week in the life of a Customer Service Representative:

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Job Requirements

• Secret Clearance Eligible
• Four (4) years' experience, or three (3) years with Associates degree, or two (2) years with Bachelor's degree related experience in Customer Service and responding to requests for information
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Spanish speakers please apply!

Click here to watch a short video of My Navy Career Center. (This link will take you to a new page. Open in a new tab or click the back button to return and apply.)
Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces
• Washington Post Best Workplaces

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation