Customer Service Representative / Scheduling

Ascend Community Staffing Partners LLC is an exclusive partner with the largest Community Services Boards in Georgia.

We strive to find and seek out dedicated, compassionate, therapist, care givers, educators, instructors, technicians, nurses, as well as a multitude of other staff, that not only finds purpose in their work but to work with purpose. Purpose that changes individual lives. Endless opportunities making a difference working within the facilities, communities, and programs dedicated to providing the best services that offer medical, dental, vision, and life insurance. Competitive wages and paid time are also just some of the benefits of becoming part of the Ascend team. The details of the current opportunity are now available.

• Demonstrate effective problem-solving skills.
• Promptly answers, screens, and processes telephone inquiries with strict adherence to confidentiality and policies and procedures.
• Reschedule and cancel appointments as needed.
• Return all call center messages in a timely manner.
• Provides information on Highland Rivers Health programs.
• Collects and enters patient information into the Care Logic system in a concise, thorough, and accurate manner.
• If applicable, ensures consumers are referred to the clinical team for triage.
• Utilize computer software to schedule appointments.
• Responds to all callers in a professional and compassionate manner.
• Promotes sense of pride in call center and positive interpersonal relations among all team members.
• Seek and support changes in call flow processes and communication services.
• Request direction and supervision when appropriate to perform job duties.
• Use initiative and good, sound judgment.
• Maintain current and up to date data concerning schedules, accepted coverage, and any pertinent information.
• Meet the expectations of our internal and external customers in providing excellent service.

Position - Full Time/ Monday - Friday

Must have a high school diploma or GED

Medical office and scheduling experience preferred.

Electronic medical record experience preferred.

Computer skills, organizational/teaching skills and ability to work with minimal supervision

Must be able to pass an intensive criminal background investigation

Pre-employments and random drug screening required