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SalaryWho we are
For more than 40 years, Covanta has been at the forefront of sustainable materials management, providing companies and communities world-class waste and resource solutions.
Through our diverse and scalable full-service capabilities, we’re leading the charge to a carbon-negative future—reducing, reusing, recycling and reimagining waste for the benefit of both people and planet.
Our differentiator comes from our vast ecosystem of technology, facilities, and partnerships, trusted by the world’s largest organizations to solve their most pressing environmental challenges, and achieve their most ambitious environmental, social, and governance (ESG) goals.
All that we’re missing is you. Join us today!!
Our values
Diversity, inclusivity, engagement—these are the values that help us foster a strong sense of community within Covanta. By embracing the unique talents, perspectives, and experiences of our employees, we cultivate an environment that embraces teamwork, encourages open dialogue, and provides opportunities for growth.
About the role
The Customer Service Rep. is responsible for scheduling customer appointments for profiled waste deliveries to Covanta facilities in an efficient and timely manner. This includes coordinating with the facility, customer, and transporter to facilitate the delivery of acceptable material at the scheduled time.
Benefits:
Covanta offers our valued team members:
- Rewarding careers with competitive pay
- No cost Basic Life and Basic AD&D Insurance, as well as supplemental employee life and AD&D and dependent life options
- Industry-leading retirement plan
- Employee Assistance Program (EAP)
- Round-the-clock support through our Health Advocate partnership
- Career development and mentorship
- Educational assistance to help you invest in your future
- And much more
Responsibilities include but are not limited to:
- Receive and process customer scheduling requests via telephone, email, or fax
- Profile wastes into Chemtron, Covanta and/or alternate disposal facilities and follow/manage the profile through the approval process
- Answer 100-150 incoming calls per week in a professional, accurate, timely, and courteous manner
- Work closely with facility personnel to ensure customers follow delivery guidelines and requirements. Contact customer when problem loads arrive at the facility
- Prepare Non- Hazardous labels, manifest, and other required paperwork that must accompany each load
- Solicit transportation and service requests for customers delivering within the United States, Canada, and Puerto Rico, and communicate and assist the transporter on behalf of the customer
- Handle special projects assigned by Manager
- Visit customers and facilities as necessary with Account Executive or Manager
Requirements:
- Proven Customer Service skills (2-4 years’ experience) required to create, maintain, and enhance customer relationships
- Excellent written and oral communication skills are a requirement
- Detail-oriented and handles stressful situations well
- Must be proficient with productivity software (i.e. Intermediate Microsoft Excel, Word, Outlook, and CRM)
- Undergraduate Degree preferred
- Valid State Driver's License required
Our DEI Commitment
Covanta is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.
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)Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by emailing
careers@covanta.com
