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SalaryGeneral Statement of Duties/Distinguished Features of the Class
Hiring range is negotiable between $32,312 and $41,682 depending on a candidate's qualifications and experience
Performs a variety of responsible cashiering, collection, and Customer Service duties and tasks for the City’s revenue collections function. Collections duties include accepting payments, providing receipts, posting transactions to accounts and balancing cash drawer. Administrative duties include processing transactions for new utility service, transferring accounts, disconnecting service and address changes. The employee processes transactions for utility service and dispatches information to field personnel. Work is performed under regular supervision from the Customer Service Supervisor.
Essential Duties and Tasks
- Operates computers; organizes work area; balances starting cash every day.
- Receives customer payments for City services, such as utility payments, licenses, permits, assessments, cemetery lots, citations, etc.; provides receipts and posts payments.
- Establishes computer records for new customers; makes changes to accounts such as address changes or leave service; prepares service lists and may dispatch information to meter readers and meter service specialists.
- Provides Customer Service; answers questions or explains policies and procedures and actions being taken; refers more difficult situations to others for resolution.
- Handles improper payments, partial payments, and full payments in accordance with established processes and procedures.
- Processes bad debt payments and those with insufficient data or information.
- Balances cash drawer and prepares daily bank deposits.
- Opens, separates, and balances mail payments and night deposits.
- Prepares activity reports.
- Types letters and other documents and correspondence.
- Works with various departments in the City in the performance of Customer Service-related duties.
- Performs other related duties as assigned.
Knowledge, Skills and Abilities
- Knowledge of City’s collections and billing processes and ability to learn and perform each step in the collections process.
- Knowledge of modern office procedures and related office information technology equipment, software, and peripherals.
- Skill in operating computer and a 10-key calculator as needed in the performance of duties.
- Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations.
- Ability to prepare and maintain collections and related records.
- Ability to file and maintain records and information in proper order for processing.
- Ability to communicate effectively in oral and written forms.
- Ability to develop and maintain effective working relationships with supervisors, employees and the general public.
- Ability to work with and train new employees, if requested.
Physical Requirements/Special Requirements
PHYSICAL DEMANDS:
The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The following additional physical abilities are also required: manual dexterity, hearing, mental acuity, reaching, repetitive motion, speaking, talking, and visual acuity.
WORK ENVIRONMENT:
The work is generally performed in an office environment and involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences or commercial vehicles. Use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals are minimally required.
MINIMUM REQUIREMENTS:
- High school diploma or equivalent;
- Two (2) years of related experience;
- Or an equivalent combination of education and/or experience.
Benefits Summary
The following is a summary of the City of Goldsboro benefits:
Vacation Leave: Employees earn vacation leave as follows:
Years of Service Days per Year
0 - 4 years 12
5 - 9 years 15
10 - 14 years 18
15 - 19 years 21
20 + years 23
A maximum of 30 vacation days may be carried over from one calendar year to the next. Any excess of 30 vacation days on December 31 of each year may be transferred to employees sick leave balance, provided that they have taken five (5) days of vacation in the calendar year.
Holidays: City paid holidays are New Year's Day, Martin Luther King Jr.'s Birthday, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2 days) and Christmas (3 days).
When a holiday falls on a Saturday, the previous Friday shall be observed. When a holiday falls on a Sunday, the following Monday shall be observed. In order to receive a paid holiday, an employee must be on paid status before and after the holiday.
Sick Leave: Sick leave is accrued at one day per month or 12 days per year.
Employee Assistance Program
The Employee Assistance Program is available to all full-time employees and covered dependents on the employee's health insurance plan. Part-time employees who work 30 hours or more per week on a continuous year-round basis are also eligible for EAP services. Employees and dependents each receive three free visits per year. Services include, but are not limited to, financial counseling, depression, mental illness, and end of life/terminal illness.
Medical and Dental Insurance: The City of Goldsboro is fully-insured, and provides medical, dental, and vision insurance through the State Health Plan (SHP), MetLife, and Community Eye Care respectively. Medical, dental, and vision coverage is available to all full-time employees. Part-time employees who are scheduled to work 30 hours or more per week on a continuous year-round basis may, if they so desire, purchase available group health through the City for themselves and qualified dependents. The coverage for medical is the first day of the month following the date of employment and dental is effective on the first day of employment, vision insurance is effective the first day of the month following the effective date of employment. Medical insurance is provided to full-time employees at a minimal cost and pro-rated for part-time employees. The types of coverage available are individual (Employees only), Employee/Child, Employee/Spouse, and family. Dental and vision insurance is available at cost to the employee and/or his/her dependents. Premiums are paid through payroll deduction on a pre-tax basis.
Life Insurance: All regular employees are provided a basic term life insurance coverage policy in the amount of $20,000.00 at no cost.
Wellness Assistance Benefit
The City of Goldsboro offers a wellness assistance benefit of $25/month to employees. This can be used to offset the cost of dental insurance or gym membership. Employees must meet eligibility requirements for the State Health Plan and show proof of membership (if gym membership is selected).
Flexible Spending Account
Flexible Spending Accounts (FSAs) provide you with an important tax advantage that can help you pay for health care and dependent care expenses on a pre-tax basis. By estimating your family's health care and dependent care costs for the next year, you can lower your taxable income and save money. The City of Goldsboro offers a FSA through Health Equity. The Flexible Spending Account (FSA) is available to all full-time employees who are scheduled to work 40 hours per week. The FSA is effective the first day of the month following the date of employment. These are some of the expenses FSAs can be used for: medical and dental services, chiropractic services, orthodontia, and the child or adult dependent care.
Social Security: The City employees are members of the Social Security System. The employee contributes 6.2% (FICA) and 1.45% (Medicare) for a total of 7.65% of their annual salary and the City contributes the same amount. Social Security benefits include retirement and disability payments and survivor's insurance.
Tuition Reimbursement: Tuition reimbursement is available to all full-time employees up to $2500 per fiscal year for job-related courses or required courses leading to a job-related degree. This is subject to department approval and an employee must complete probation before reimbursement is granted.
Promotion Opportunities: Employees are encouraged to apply for internal positions. Employment opportunities for current employees are posted on the City's Intranet.
Retirement: All employees who are in a regular position that requires 1,000 hours or more of service per year are covered under the North Carolina Local Governmental Employee's Retirement System (NC LGERS). The employee contributes 6% of their annual salary on a tax deferred basis. The City contributes to the employee's retirement account. Eligibility for unreduced monthly benefits begins upon retirement after 30 years of service at any age, at age 65 with 5 years creditable service or at age 60 with 25 years creditable service. Police Officers and Park Rangers may retire at age 55 with 5 years of service and receive an unreduced benefit. Eligibility for reduced monthly benefits begins after you reach age 50 and complete 20 years of creditable service or you reach age 60 (age 55 if you are a firefighter) and complete five years of creditable service. Police Officers may retire early with a reduced retirement benefit after you reach age 50 and complete 15 years of creditable service as an officer.
457 & 401K Supplemental Retirement Plan: The City of Goldsboro offers the NC Supplemental Retirement Plans, 401K and 457. The City contributes 4% to the 401K for all non-sworn full-time employees and 5% for sworn police officers (as approved by the Council) and the 457 plan is voluntary with no contribution by the City.
The 457 and the 401k allow employees to set aside funds which is through payroll deduction and is tax deferred. Income tax is due when the deferred earnings are returned to the individual normally at retirement.
Worker's Compensation: All City employees are covered under the North Carolina Worker's Compensation Act. This act covers those employees who suffer injuries as a result of an accident while performing duties. The Workers' Compensation program will pay medical expenses and a portion of the employee's salary, after 7 days, if the individual is out of work as a result of a work-related disability.
Compensation, Performance Appraisals and Merit Process: The City of Goldsboro is committed to hiring and retaining high quality personnel. As a result, we offer competitive salaries that are consistent with market growth. New hires may serve a six month probationary period upon date of hire and are evaluated in six-month increments.
The eligibility for merit is based upon the following criteria:
Employee must have an overall appraisal rating of 2.0. Employee should score at least 2.0 in competencies; any competency with a score less than 2.0 will result in employee's ineligibility.
Note: The merit eligibility criteria is subject to change at the City Manager's discretion.
The appraisal process in the City of Goldsboro includes an evaluation of each employee's duties and responsibilities applicable to their position. Upon completion of the probationary period, employees are evaluated on an annual basis. The appraisal period is from October 1 – September 30 of each year.
The City of Goldsboro may provide merit incentives for high performing employees subject to City Council approval.
