Customer Service Representative

The purpose of this position is to provide Customer Service through telephone or direct contact and perform clerical functions.

Essential Duties and Responsibilities:

• Responds to telephone or UNICOM inquiries for a variety of information.
• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Performs office duties by filing, typing, sorting and delivering messages and packages and ensuring proper supply inventory and equipment functioning.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Customer service principles and practices;
• Modern office equipment;
• Basic mathematical concepts.

Licensing and Certifications:

• None Required.

Working Conditions / Physical Requirements:

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, kneeling, vision, bending, crouching, hearing, twisting, talking.
• Light Work: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.
• Incumbents may be subjected to extreme temperature, wetness and/or humidity, noise and vibrations.
• Some weekends, holidays and overnights required. This will be a 12 hour shift that can be scheduled within 6am-midnight.

• Providing Customer Service;
• Keyboarding;
• Operating a computer and related software applications;
• Performing basic mathematical calculations;
• Preparing routine reports;
• Operating modern office equipment;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

High school diploma or equivalency, with at least one (1) year of experience; or the City may consider an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Please be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted.
If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.To check the status of your application, please log in to your account.

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.