Customer Service Representative - Revenue Administration Div.

Salary : $33,584.00 Annually
Location : Savannah, GA
Job Type: Full-Time Permanent
Job Number: 2401663
Department: Financial Services Department
Opening Date: 02/20/2024
Closing Date: 2/25/2024 11:59 PM Eastern
Purpose
The City of Savannah Revenue Department is looking for an energetic, self-motivated, and Customer Service-oriented individual to join their team as the next Customer Service Representative.This position performs clerical and Customer Service support for the department.
We offer an excellent benefits package to include health, dental and vision, defined contribution plan (457b), life insurance, wellness programs, vacation, sick leave, paid holidays, employee assistance program, home buyers' program, tuition reimbursement and more!
Click Apply now to take the first steps towards your new career!
Essential Job Functions

• Provides high-level Customer Service; assists customers with complex, service complaints, and discrepancies.
• Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials.
• Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted.
• Distributes and accepts applications; assists customers
• Receives, reviews, and prepares work orders; works with customers to identify service needs; ensures work orders are completed accurately; manages and maintains customer records; provides information to customers regarding codes and other regulatory requirements.
• Maintains filing system, records data correctly in general ledgers and activity logs, and prepare special or recurring activity status reports and spreadsheets. Receives and responds to inquiries and requests for service from the public and other personnel in person and by telephone.
• Explains policies and procedures to internal and external customers.
• Performs related work as assigned.

Minimum Qualifications
High School diploma or GED equivalent with two (2) years of experience in Customer Service, billings, finance, bookkeeping; or an equivalent combination of education and experience.
Additional Requirements
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment
Additional Information

• Knowledge of the principles and practices of governmental accounting.
• Knowledge of municipal auditing principles and practices.
• Knowledge of City budgetary policies.
• Knowledge of relevant local, state, and federal regulations.
• Skill in developing short- and long-range plans.
• Skill in establishing priorities and organizing work.
• Skill in creating computerized spreadsheets.
• Skill in the completion of complex financial audits.
• Skill in public and interpersonal relations.
• Skill in oral and written communication.

CITY OF SAVANNAH EMPLOYEE BENEFITS
Overview of Benefits
Paid Holiday
Paid Vacation
Paid Sick Leave
Defined Benefit Retirement Pension Plan
Protective Services Retirement Plan (select positions)
Deferred Compensation Retirement Plan
Retirement Seminars
PPO Medical Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wellness Programs
Health & Wellness Incentives
Long Term Disability
Excellence and Service Recognition
Employee Development and In-Service Training
Educational Assistance Program
Uniform Allowance (select positions)
Employee Assistance Program
Discounts and Memberships
Employee Relations
Direct Deposit
Credit Union
Pretax Parking Deductions
Employer Assisted Home Purchase Program
Domestic Partnership Benefits
Healthcare
PPO Medical Plus Plan
PPO Medical Basic Plan
Dental Plus Plan
Dental Basic Plan
Vision Service Plan
Life Insurance
Basic Life and ADD
Supplemental Life Employee
Supplemental Life Spouse
Supplemental Life Child
Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.
01
Please provide a detailed summary of your Customer Service experience.
02
Describe a time you calmed an irate customer. How did you maintain your professionalism and address their complaint?
03
A customer gives you $100 to pay a property tax bill, but you are unable to take payments. The payment will have to be taken to a cashier. You explain this to a customer, but they are unwilling to move. How would you handle the situation and ensure the customer leaves happy?
04
How do you decide when to solve a problem on your own and when to ask for help?
05
A willingness to work as a team and a positive attitude are essential to be successful in this role. Please provide detailed examples of times when you exhibited both qualities.
06
Provide an example of when you showed initiative at work.
Required Question