Address
Form of work
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
Mission:
To provide aspects of Customer Service to end users and distributors, ensuring that the company business goals of growth, market share, profitability and customer satisfaction are met.
Roles and Responsibilities:
- Manage key account customers.
- Perform general Order Intake functions.
- Answer incoming phone calls and e-mails from customers and distributors.
- Respond to inquiries of Stock Balance, Pricing and Availability; enter subsequent Customer orders.
- Assist in investigating problems relating to Inventory, Pricing, Deliveries, and technical issues.
- Track incoming shipments and backorders.
- Accurate daily filing of customer orders, invoices, acknowledgements, and departmental communication.
- Maintenance of technical documentation and resources.
- Participate in Employee Development programs including product and application training, business, and personal development.
- Communicate Administrative activities and work together to grow our business.
- Prepare necessary information at the request of the Customer Service Manager and other Management team members.
- Maintain a high level of Parts knowledge with the capacity to develop a solid understanding of our business culture.
- Act on behalf of peer group members in their absence as and when called upon to do so either by design or by circumstance.
- Perform other duties as assigned.
To succeed, you will need
Education:
This position requires a high school diploma or GED.
Experience:
This position requires a minimum of four (4) years of Customer Service experience in a similar company or business.
Skills:
Language Ability:
Ability to write professional emails and handle daily CS tasks.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability:
Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram or schedule form.
Ability to solve problems and deal with a variety of concrete variables situations where only limited standardization exists.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills:
To perform this job successfully, an individual should have intermediate level knowledge of email software; word processing software; spreadsheet software and Contact Management systems.
Travel:
Travel is not required in this position.
Supervisory Responsibility:
This position has no supervisory responsibility.
In return, we offer you
Choose your career with us!
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager - there is always an Atlas Copco way open for you.
When you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions - but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.
At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.
We are fully committed to being a part of the solution for a better tomorrow. That's why we have set science-based targets to reduce greenhouse gas emissions to lead the transition to a low-carbon society.
Learn more at www.atlascopcogroup.com
Power Technique North America LLC (PTNA-CC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
City
Rock Hill
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
