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SalaryJoin our Hertz Car Rental team! The Customer Service Agent is responsible for greeting customers, processing rentals and selling optional services, answering telephone calls, responding to customer questions and complaints, disclosing rates, terms and conditions of rental, and obtaining customer signatures. Evening shift and weekend availability required. Responsibilities to include but not limited to:
- Handle rental car transactions to accommodate our customers
- Use effective sales techniques to encourage customers to utilize service options
- Receive telephone calls and handle or pass along customer-related issues
- Complete, review and submit various reports to supervisor
- Maintain and update rental agreement files
- Enter and maintain information in location logs
- Complete car exchange requests in computer system
- Communicate with shuttle drivers
- Perform related responsibilities as assigned or required
- Sunday through Friday 8AM to 4PM or 4PM to 12AM/last flight and Saturday, 8AM to 4PM or 3PM to 10PM/Last Flight.
Starting hourly rate is $15.00/hr. Upon completion of 6 months, hourly rate is $15.75/hr. Upon completion of 1 year, hourly rate is $16.50/hr. Bonus potential available!
Benefits are offered to full time employees, which include:
- Comprehensive Medical, Dental, and Vision Insurance
- Company Paid Life and AD&D Insurance
- Vacation Pay
- 1 week of vacation pay after 6 months
- 3 weeks of vacation pay after 1 year
- Paid Company Observed Holidays
- 401K Plan (with 4% matched after 6 months of employment)
Requirements:
- Excellent Customer Service skills
- Interpersonal and communication skills with customers and coworkers
- Ability to manage unusual situations while maintaining good customer relations.
- Typing skills and the ability to use Word and Excel
- Professional and enthusiastic attitude
- Ability to work night shift, Wednesday-Sunday
Job Type: Full-time
Pay: $15.00 - $16.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Sales: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- West Columbia, SC 29170: Relocate before starting work (Required)
Work Location: In person
