Customer Service Representative (Project Manager), Jackson Ms

Project Manager (Customer Service Representative)

Company: 1Vision – A Direct Marketing, Printing and Promotional Products Company
Location: Jackson, MS

Onsite

Pay: Negotiable DOE

401K, Dental, Life, Medical, Vision

Full Time

Why Work Here?

“Forward Thinking – Pursue growth, learning and fun.”

Overview:

1Vision, is seeking a qualified candidate for our customer success team. We are looking for an energetic go-getter who seeks opportunities for growth in her or his career. This unique position will not only encompass the client connection on projects, but will be the first impression of our location, handling the front desk, phones and our visitors!

Project Manager (Customer Success Expert / Customer Service) is responsible for understanding the customer’s expectations, and for advocating for the successful completion of jobs and programs. Project Managers are key representatives in 1Vision’s objective to deliver “Best in Class” service. Meeting customers’ needs through quality production and on time delivery, providing responsive internal and external communication through a “Can Do” approach will create an environment where customers will continue to view 1Vision as their partner.

• Deliver “Best in Class” Customer Service making client relationships stick and long-lasting.
• Facilitate recurring and one-off work for program and non-program customers.
• Own workflow and process management and client/production communications for each client, project or program from end-to end, guiding on-time delivery of a quality product and customer experience every time.
• Responsible for prompt and correct entry of print, print/mail orders into the job management system including all print, finishing, data, mail, large format and shipping specs.
• Responsible for accurate booked sales number, task due dates, shipping due dates
• Own postage deposit, change order charge, and billing timeliness for designated accounts and entered orders.
• Includes administrative functions such as fulfillment order entry, reporting, inventory management, Customer Service, phones and front desk visitors.
• Administer fulfillment and automation program accounts.
• Communicate professionally and responsively with internal and external customers.
• Comfortable relating with clients, sales reps, management and production staff equally.
• Must be available for required overtime based on business needs.
• Be proactive with completing other duties as assigned.
• Recommend and guide solutions for internal and external challenges.
• Key performance metrics / core objectives:
• Jobs and revenue entered monthly
• Job timeliness, accurate due dates
• Billing timeliness, jobs ready to bill within 24 hours of completion
• Customer Satisfaction Performance Ratings, NPS scores and 360 reviews

Desired Competencies:

1. Customer Focused: Builds and maintains customer satisfaction with the products and services offered by 1Vision

• Show interest in, anticipates, and responds in a timely manner to customer’s needs
• Focus on achieving the customer’s desired results
• Recognize adverse customer reactions and develops more appropriate alternatives
• Organize workflow to meet customer deadlines
• Present and discuss 1Vision products and services in a manner that breeds confidence and supports successful completion of projects
• Manage each project/product and resolve any issues quickly and thoroughly in a manner that aligns with customer needs

2.Collaborative: Promotes cooperation and commitment within and between teams to achieve goals that benefit 1Vision as well as client organizations.

• Facilitate communication and work with internal/external resources to serve client needs
• Act as a point of contact between clients and 1Vision
• Provide weekly reports and documentation and communicate in a manner that promotes success

Required Skills:

• Monarch Experience a PLUS
• Experience in account management or Customer Service.
• Experience and basic understanding of commercial printing, direct mail and fulfillment.
• Positive attitude, strong work-ethic and ability to excel in a team environment.
• Basic knowledge of and be comfortable with computers and software.

Benefits- following a wait period of 1st of the month following 30 days of employment.

• Competitive salary commensurate with experience
• 401(k) with 15% company match on employee contribution-90 day wait
• Medical & Dental insurance
• Long term disability insurance
• Employer paid life insurance
• Paid Vacation
• Paid Holidays

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.