Customer Service Representative

Join our Hertz Car Rental team! The Customer Service Representative is responsible for greeting customers, processing rentals and selling optional services, answering telephone calls, responding to customer questions and complaints, disclosing rates, terms and conditions of rental, and obtaining customer signatures. Weekend availability required. Responsibilities to include but not limited to:

• Handle rental car transactions to accommodate our customers
• Use effective sales techniques to encourage customers to utilize service options
• Receive telephone calls and handle or pass along customer-related issues
• Complete, review and submit various reports to supervisor
• Maintain and update rental agreement files
• Enter and maintain information in location logs
• Complete car exchange requests in computer system
• Communicate with shuttle drivers
• Perform related responsibilities as assigned or required

Starting hourly rate is $15/hr. Upon completion of 6 months, hourly rate is $15.75/hr. Upon completion of 1 year, hourly rate is $16.50/hr. Bonus potential available!

Benefits are provided to full time employees, which include:

• Medical and Dental Insurance
• Vacation Pay
• 1 week of vacation pay after 6 months
• 2 weeks of vacation pay after 1 year
• 3 weeks of vacation pay after 2 years and every year thereafter
• 401K Plan (with 4% matched after 6 months of employment)

Required Skills:

• Excellent Customer Service skills
• Interpersonal and communication skills with customers and coworkers
• Ability to manage unusual situations while maintaining good customer relations.
• Typing skills and the ability to use Word and Excel
• Professional and enthusiastic attitude

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Benefits:

• 401(k) matching

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person