Customer Service Representative - Pilot Point

Texas Johns is the leading provider of comprehensive construction site services in DFW and Greater San Antonio Metroplexes. We are strongly committed to a foundation of operating excellence, professionalism, and financial strength. Texas Johns serves customers in residential, commercial, industrial, and municipal markets.  At Texas Johns, we are looking for people who are committed to listening to our customers, understanding their needs, and providing solutions. If you have a passion for helping people and creating a great Customer Service experience, then join us and make a career out of making a difference.

Job Duties:

• Manage a high-volume of incoming calls from customers
• Listen and respond to customers’ needs and concerns
• Research answers or solutions as needed
• Navigate through multiple systems
• Communicate with the customer in a professional manner
• Collect payment for services
• Filing of current and old orders
• Report any route or work order issues to Dispatch/Supervisor

Requirements:

• High school diploma or equivalent
• 1 year experience minimum in an office environment
• Proficient with Computers, Microsoft applications, and phone systems
• Knowledge of routing and route optimization processes
• Friendly attitude and “listening ear”
• Ability to quickly access information and make decisions
• Ability to solve problems
• Excellent written, verbal, and keyboarding skills
• Proficient with MS Software programs (Outlook, Word)

Texas Johns is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.