Customer Service Representative - Percussion West

Reports to: Regional Manager

This position is responsible for supporting the assigned territory.

Responsibilities:

• Answer Customer Service Inquiries promptly and in a courteous, professional manner.
• Receive and process orders and other customer requests promptly and accurately according to policies in place.
• Collaborate with credit and operations to ship according to customer expectations while remaining mindful of risk
• Prioritization of duties and time management to ensure Customer Satisfaction and adherence to department metrics
• Achieve monthly KPI goals
• Make outbound sales calls to accounts as assigned
• Other duties as assigned by supervisor

Qualifications and Requirements:

• Ability to develop and maintain positive working relationships with both Customers and Colleagues
• Ability to adapt well in the face of workplace stressors, the ability to work effectively and efficiently in high-stress and conflict situations. Ability to remain poised under all circumstances.
• Ability to successfully and professionally express and exchange ideas and meanings with all levels of employees in the organization, the ability to interact appropriately with a variety of individuals, including customers/clients, and work as an integral part of a team, be able to interact effectively with people in a positive manner that engenders confidence and trust
• Ability to understand, remember, and follow both verbal and written instructions, reason logically and make sound decisions
• Self-starter, able to complete tasks without direct supervision.
• Multi-task without loss of efficiency, or accuracy. Ability to sustain attention with distractions and interruptions.
• Perform well in situations requiring speed, adherence to deadlines, and meeting productivity quotas
• Excellent communication etiquette, both written and verbal.
• Ability to maintain regular attendance and punctuality
• High School Diploma required
• 3 years experience in similar position desired
• Strong communication skills
• Intermediate Level knowledge and understanding of Microsoft Office Products, including MS Outlook, Word, Excel, Teams. MS Dynamics experience a plus.
• Ability to work well as part of a team and interact with others effectively in a fast paced environment
• Strong planning and organizational skills with a high level of attention to detail and time management
• Music and/or Combo percussion knowledge or experience desired
• Ability to work overtime as required
• Requires long periods of sedentary work.
• Requires repetitive upper body movement – keyboard and monitor use.
• Visual and hearing acuity