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SalaryABOUT US
Since its inception IN 1971, AMADA AMERICA, INC. has provided American industry with a steady stream of innovative, productivity enhancing sheet metal machines. We have accomplished this by carefully listening to you, our customers, and then engineering and building machine tools that solve your fabrication needs. Markets served include: Aerospace, Air Conditioning, Appliance, Computers, Electronics, Farm Equipment, Gaming Industry, Medical Equipment, Metal Office Equipment, Restaurant Equipment, Telecommunications, and Transportation.
AMADA machine tools consistently set global standards for performance and reliability. And each year, AMADA continues to develop and perfect innovative sheet metal manufacturing and automation solutions with a single objective: to maximize your productivity. Our most important tool in achieving this goal is listening to our customers and responding to their needs. AMADA AMERICA, INC. was established in Seattle, Washington in 1971 and has been located in California since 1973. Its company headquarters are located in Buena Park, California and now in High Point, North Carolina since 2019.
POSITION SUMMARY
The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee.
ESSENTIAL FUNCTIONS
Edit orders received for price and nomenclature.
Inform customers of unit prices, shipping date, anticipated delays and any additional information.
Enter data into computer to determine total cost for customer.
Record or file copy of orders received.
Ascertain credit rating of customer.
Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
Receive and check customer complaints.
Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
Ÿ Attempt to sell additional merchandise to customer.
Ÿ Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.
REPORTING RELATIONSHIP
Parts Lead or Supervisor
SUBORDINATE STAFF
None
SKILLS
Ÿ Computer knowledge (Email etiquette, PDF, website navigation).
Ÿ Bi-lingual – English / Spanish (optional)
Excellent communication skills (verbal and written), detailed-oriented.
Good organizational and interpersonal skills.
Instill confidence in the customer.
Ability to multi-task and coordinate several priorities at one time.
Ability to work alone and harmoniously with others.
Ability to accept and follow instructions.
WORKING CONDITIONS
LIFTING: Average Weight: up to 10 pounds unassisted
Frequency: Daily
Job Type: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- This position is within an office setting, Monday to Friday from 8:00 am to 5:00 pm and does not allow for remote work. Is this schedule acceptable?
- This position is working mostly unsupervised, with the direct manager being a phone call away in another state. Is this acceptable?
- This position is budgeted at $18.00 per hour for the first 30 days, then increases to $20.00 per hour. Is this rate of pay acceptable?
- Are you currently employed? If so, are you willing to work a notice?
Experience:
- Parts Ordering: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
- Outbound customer calling: 2 years (Preferred)
- Inbound customer call: 2 years (Preferred)
Work Location: In person
