Customer Service Representative - Part-Time

Customer Service Representative – Part-Time

Ephrata, PA

• Opportunities for career progression! Lichty Brothers is an established business with tremendous growth potential for motivated individuals. Every current manager in the company has been promoted from within!
• Great Culture: We are invested in each other's lives and enjoy spending time together. Whether it's go-carting, paintballing, or getting together for a cookout, we like to have fun!
• Assist your community. Our customers typically reach out to us during a very stressful time in their life. You will be able to provide solutions for both local businesses and residents.
• No experience necessary! We are happy to train qualified candidates who enjoy working with people.
• Work flexible part-time hours: 25 to 30 hours/week, between 7 AM & 5 PM.

Founded in 1941, Lichty Brothers, Inc. is the go-to choice for auto collision repair in Lancaster County. Our goal is to minimize the stress that comes from an accident by removing the hassle of getting our customers' cars fixed & back on the road as soon as possible! "You may not be family, but we will make you feel like it!"

Our Customer Service Representative will provide excellent communication throughout the repair process to our customers so they will be ecstatic with their experience. If you are calm & friendly and have Customer Service and/or insurance claim experience, please consider joining our tight-knit team!

About our Customer Service Representative Role:

• Assist customers by providing repair updates, helping navigate insurance claims, facilitating drop-offs & pickups via rentals or shuttles
• Take on various responsibilities to ensure top-tier Customer Service to each person
• Document customer calls and insurance calls in our estimating & management software
• Collaborate with General Manager & Estimator about the day's schedule
• Communicate the daily schedule with our customers & confirm appointments
• Keep Estimator & customer files organized for a smooth recording process
• Follow up with customers to ensure their complete satisfaction
• Transport customers using a company car

Our Ideal Customer Service Representative:

• Experienced: 2+ years of Customer Service experience is preferred, but we are more than happy to train qualified candidates who enjoy working with people. A background in processing insurance claims and/or collision repair knowledge would be helpful but not required.
• Computer Savvy: Comfortable using a computer with Microsoft programs, strong typing skills, and a positive attitude towards learning our estimating & management software.
• Friendly: You will serve our customers as the voice and face of Lichty Brothers. We are looking for someone who enjoys talking with & caring for our customers.
• Calm: Able to provide encouragement & reassurance for people going through stressful times.
• Excellent Communication Skills: Clearly explaining next steps and providing schedule updates. Communication is the key to success in this role.
• Integrity: Someone who handles every interaction with honesty & commitment.
• Pursuing Excellence: Someone who continuously seeks to improve personally and aims to exceed expectations.
• Solutions Oriented: Ability to analyze a customer's needs and extend efforts to provide solutions for all scenarios.
• Team Oriented: Willing to assist other team members in their roles for the benefit of the company & our customers.

What we offer Our Customer Service Representative:

• $16 -$20/hour with a bonus structure
• Paid Vacation
• Paid Holidays
• Company Apparel
• Company outings, like paintball, go-carts, cookouts, etc.
• A faith-based employer whose mission is to show Christ's love through all we do
• An established company that wants to help people reach their potential and provides advancement opportunities

To Apply

To be considered for our Customer Service Representative position, please send your resume in Microsoft Word or PDF format.

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