Address
Form of work
SalaryPatient Service Representatives
1. What outbound calling experience do you have when it comes to patient collections?
2. Explain your active experience in the past two years with – AR, follow up, appeals, underpayments, payor knowledge, research accounts, medical terminology, patient calling.
3. Does your resume reflect these skillset requirements within the last 2 years? (If not please update your resume to reflect this experience)
4. Tell us about a time when you had to deal with a difficult patient calling.
5. Can you provide an example of a time that an unauthorized person called to obtain patient information? What steps did you take?
6. Tell me about your experience in calling patients with past due balances to collect payment.
7. Tell me about your experience with reading an explanation of benefits?
8. Can you explain what the explanation of benefits provides?
9. Tell me about your experience with understanding medical terminology? Give examples.
10.Have you used RevSpring? If so, how many years of experience?
11. Tell me about your experience in dealing with Medicare Managed Care and Medicaid Managed Care.
12. What MCO payers are you familiar with?
13. What is your experience what hospital /institutional claims?
14. What is your backend (AR/Denials) experience?
15. This position will be patient facing as well, do you have experience dealing with patients and getting corrected insurance information or taking and posting patient payments?
16. Validate that you do not have any PTO scheduled during the first 90 days of the project.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to Relocate:
- Greenwood Village, CO 80111: Relocate before starting work (Required)
Work Location: In person
