Customer Service Representative

Shop Save and Floor is a fast growing flooring company that is actively looking for candidates with flooring experience as a Customer Service Representative to help with our growth.

Overall Responsibilities:

· Handling phone calls per day from potential customers, setting up appointments for our sales and service teams.

· Document customer information in CRM to ensure correct handoff to the team.

· Communicate with potential customers on different platforms via text & email to schedule appointments.

· involved in scripting and checklist of items to build success future growth for the business.

· Be involved in meetings that improves our processes & procedures.

· Excellent time management and organizational skills.

· Experience in the flooring indusrty Sales/Customer service is a plus.

· Product & Flooring knowledge is a plus to help set appointments and Customer service.

· Sales support ( check stock for materials , scheduling estimates, and ordering as needed )

· Excellent written and oral communication skills.

· Excellent listening and comprehension skills

· Basic knowledge of Microsoft Word, Excel, and outlook.

· Independent worker, a self-starter, and detail oriented.

· Required to effectively communicate and work with professionals in other departments.

· Communication skills – , CSRs must be able to communicate , answer customers questions and follow up with customers as needed. Help set expectations for our customers, CSRs must be able to converse in a professional and business-like manner.

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Duties:

• Answer incoming customer inquiries and set appoinments and mangage the calendar for appointments set
• Collaborate with management teams to stay updated on new products, services, and policies
• Record customer information within our Customer Service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers & Sales in accordance with the company's Customer Service policies

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person