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Form of work
SalaryJob Summary
The ideal Candidate will be responsible for providing excellent Customer Service. They will work closely with the sale representatives to assist in the sales process; from order entry to shipping and follow-up with the customer, providing phone support, customers ordering requests and all other office related duties.
Examples of Essential Duties and Responsibilities
- Answer incoming customer calls, emails, and requests for information
- Enter orders that are received via phone, faxed and email
- Assist customers, sales representatives and buyers
- Provide shipping status and estimated ship dates to customers
- Process returns authorizations and replacements
- Suggestive selling of promotions to customers
- Contact customers for credit card and C.O.D. questions/information
- Monitor fill-rates of priority accounts
- Process new account applications
- Work closely with allocations & shipping departments
- Expedite urgent order, samples and catalog requests
- Transmit electronic acknowledgments, invoices and ASN’s daily
- Update customer portal as required by customer
- Monitor open order reports
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different position and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Qualifications
- 2-3 years office experience, preferably in apparel industry
- High School Diploma required; two years of college education in business or a related field and/or Customer Service training highly a plus.
- Excellent detail, organization and follow-through skills.
- Excellent Customer Service Experience
- Bi-lingual (Spanish) a preference, but not essential
- Working knowledge of Microsoft Word, Excel & Outlook
- Experience with EDI, NuOders, Exenta
- Experience working with online accounts such as Amazon, Macys and Norstroms
- Experience working with international accounts is a plus
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Customer service: 2 years (Required)
Work Location: In person
