Customer Service Representative

Customer Service Representative

JOB-10036205

Anticipated Start Date

February 6, 2023

Location

Union City, CA

Type of Employment

Contract

Employer Info

Building a sustainable future through chemistry is our client’s mission. Using their global footprint, they focus on social responsibility, innovation, sustainability, and environmental protection. Thanks to their expertise, they contribute to an enhanced quality of life for everyone.

Job Summary

For those interested in Customer Service Representative role, then this is the perfect job for you. You will efficiently and properly execute in-bound internal and external customer calls [customer accounts & salespersons], fulfilling orders, providing pricing information, order delivery information, and any unique scenario defined by the call. Provide special attention to the detail required by some high profile/high volume accounts in the manner and at the level of service those accounts require and expect.

Job Description

• Key external customer and salesperson orders into Order Entry in SAP
• Ability to confidently call upon account contacts and discuss sales history and promotional items and/or new items featured
• Provide essential information to all customers, including but not limited to sales history, delivery information, pricing, permit information and collection
• Update customer master record information
• Write/key customer and salesman pick-ups
• Make Sales Division determinations on Hold Items and obtain proper approval to release the item for delivery to the customer

Skills Required

• Communicate effectively and with results at all critical steps in the fulfillment of an order (e.g., order entry, data processing, warehouse picking, customer pick-up/delivery).
• Readily and openly communicate with internal customers [sales personnel] regarding the status of their order fulfillment, including permit restrictions, credit restrictions, out of stock situations and their failure to meet order deadlines.
• Ability to work with them to find alternative solutions to those situations.

Education/Training/Certifications

• High School