Customer Service Representative - Luscious & Sweet Gourmet Baker

Job Title: Customer Service Representative

Department: Operations

Reports To: Corporate Pastry Chef/Gourmet Liquors Management

Summary

Customer Service Representative answers inquiries about products and attends to wishes of guests, as

well as influencing product sales throughout the store. Must present a positive first impression

of the store’s cleanliness, excellent in service and high standards.

Essential Duties and Responsibilities

Include the following and other duties may be assigned. Maintains a cheerful, courteous disposition

and a neat, clean professional image. Greets guest upon entering the restaurant and assists

guests while on a waiting list. Notifies manager of any guest that is perceived to be unhappy.

Bids farewell to guests as they leave. Ensures everything was satisfactory and invites guests’ to

Return.

Serve guests and creates a warm and fun atmosphere for both guests and employees. Answers

inquiries about products and attends to wishes of guests, as well as suggestively selling products

throughout the store. Rings up orders on POS quickly and in proper courses and uses appropriate abbreviations and charges. Responsible for justifying bank at end of shift as per company policy.

Keeps the store clean and organized. Ensure all areas are clean. Restocks necessary supplies

and brings all areas up to standard. Discusses problem areas with manager. Performs shift

change and / or closing duties. Answers telephone within two rings and answers questions

accordingly. Keeps immediate supervisor promptly and fully informed of all problems or

unusual matters of significance and takes prompt corrective action where necessary or

suggests alternative courses of action which may be taken.

Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position. Maintains a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency / effectiveness. Attends scheduled mandatory staff meetings.

Provides a favorable image of the Company at all times to promote its aims and objectives,

and to foster and enhance public recognition and acceptance of all its areas and endeavor.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the Employer.