Customer Service Representative

Customer Service Representative:

Multi-Family Property Management Company located in Hunt Valley, MD, is currently seeking a full-time Customer Service Representative. The Customer Service Representative will address all incoming calls and e-mails from our residents regarding questions, concerns, maintenance, work orders, rent, etc.

Responsibilities for Customer Service Representative:

• Conduct yourself in a professional manner at all times by being courteous to residents, vendors and co-workers, and treating them with respect.
• Know and follow all of the policies and procedures as provided in the Customer Service Guide.
• Review account information to answer questions regarding the Rental Agreement requirements and renewals.
• Review account ledgers for information regarding rental payments, fees, collection dates, and eviction dates.
• Complete proper follow-up on all calls, enter memos on accounts, forward information to the proper department or supervisor, and issue work order tickets for service requests.
• Other duties as assigned

Skills/Requirements for Customer Service Representative:

• Must be available to work four-10 hour days 8:30am-7:00pm
• Must be able to type a minimum of 35 wpm
• Must have a minimum 2 years Customer Service or call center experience
• Must be responsible, reliable, organized, punctual, compassionate, and have the ability to maintain confidentiality
• Must have a clear speaking voice, good communication and listening skills
• Must have basic computer skills including Word, Excel, and Outlook
• Must have High School Diploma
• Yardi Software experience a plus
• Bilingual (Spanish/English) a plus

Compensation/Benefits:

• Competitive Salary plus incentives
• Medical, Dental and Vision Insurance
• Life and Disability Insurance
• 401k with an employer match
• Vacation, Sick and Personal Time Off
• Company Paid Holidays

Please send resume and include salary requirement and daytime telephone number

About US:

Hendersen-Webb, Inc. is a leader in the multi-family property management business, a founding member of Maryland Multi-Housing Association (MMHA), a member of the National Apartment Association (NAA) and the National Multi-Housing Council (NMHC). We are the hometown property management company of over 40 properties in several locations for more than 75 years in the metropolitan Baltimore area. Visit us at www.henwebb.com E.O.E

E.O.E

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Service: 3 years (Required)

Work Location: In person