We are currently seeking a Customer Service Representative. This position will be located onsite in our Natick, MA area.
Waltham Offers…
- Competitive Compensation!
- Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
- Paid Time Off (Holiday/Vacation/Sick)
- Award-winning Company Paid Training!
- Opportunities for growth, development, and advancement through an actual growth
- Awards and recognition
What You’ll Be Doing:
- Assist in working with Accounts Receivable and Collections to update efforts
- Provide exceptional support by ensuring both internal and external clients have a great experience
- Create daily schedule to ensure the completion of daily tasks, special projects, and assignments
- Proactively provide customers with updates and follow-up in a timely manner
- Stay informed on accurate services and sales information in an effort to provide the customer with correct data
- Maintain and update detailed records utilizing Customer Service software applications
- Respond to generated leads and referrals to drive increase in business
- Partner with management to develop framework to establish expectations and be able to not only meet deadlines but exceed
- Facilitate in the scheduling of service routes in an effective manner to optimize technicians’ time
- Assist in training of new team members as requested/needed
- Demonstrate strong attention to detail and accuracy while multitasking
We are seeking a client-facing Customer Service professional with patience, accountability, and a genuine passion for providing a quality Customer Service experience. Excellent communication and problem-solving skills are crucial to our business.
If you are a collaborative person who is looking for a support position that is exciting, fast paced and provides continuous development this may be the right fit for you.
Requirements:
- High school degree or equivalent, Associates strongly preferred
- Strong organizational skills, attention to detail and ability to multitask
- Excellent phone etiquette and highly professional verbal, written and interpersonal communication skills
- Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
- Knowledge of Customer Service principles and best practices
- Excellent written and verbal communication
- Ability to work in a high volume, fast paced environment
- Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
- We require successful completion of background check and drug screen
- Must be 18 years of age
Want to learn more about working at Waltham Pest Services? Click Here!
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities