Customer Service Representative

Customer Service Associate

A large distribution company in Vernon, CA, is looking for an organized, self-motivated professional with excellent communications skills to work in our California location.

Job Description:

Role and responsibilities include, but are not limited to:

• Investigate and resolve customer needs, and communicates them to the sales department as well as the shipping/receiving department
• Promptly and accurately process multiple phone and inbound email orders
• Maintain Customer Service standards, policies and procedures for the department
• Communicates and deliver reports concerning orders to Executive Management on a consistent basis
• Process and follow through on 50 plus orders/day

QUALIFICATIONS:

• At least 2 years Account Management experience preferred
• Sense of urgency
• Strong data processing skills
• Must have at least 5 years’ experience in Customer Service
• Excellent communication skills, both written & verbal
• Detail-oriented with the ability to follow-up on tasks, delegate duties and train subordinates on processes, product, services and company regulations
• Motivational, listening, problem-solving skills, tact and diplomacy when dealing with complex problems with internal departments (sales and procurement) and customers.
• Work effectively under pressure and maintain a positive attitude
• Proficient in Microsoft Word, Excel and Outlook
• Must be able to work M-F for full 8 hours

SCHEDULE:

Monday-Friday, 8:00 am- 5:00 pm

COMPENSATION:

$ 19.00-22.00 Hourly (based on experience and qualifications)

Physical setting: Office

Remote Work: No

Benefits: Health insurance, paid vacation time, and paid sick leave

Qualified & interested applicants, please submit your resume for consideration.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Health insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person