Customer Service Representative

Operations SpecialistSchedule & Hours:

• Full-Time Position.
• Monday thru Friday; 7am to 4pm or 8am to 5pm Depending on coverage.

Location: Menasha, WI We are looking for an Operations Specialist to join our successful, highly-motivated team at Feldco, the #1 Window and Door Company in the America (recognized by Window and Door Magazine). We have 40 years of experience in delighting customers by making home improvement projects simple.

Feldco is honored to have been named a top workplace in 2022 by the Chicago Tribune making us a 9 time award winner!

Position Responsibilities:

• Calling clients to schedule service, measurement and installation appointments.
• Resolve product or service concerns by clarifying customer’s issues.
• Open and maintain customer accounts and update I.T. system.
• Contribute to team results by working closely with field staff and other departments.
• Receive, assemble, file, and organize job packets.
• Complete necessary paperwork and data entry to process permits and purchasing.
• Process on-order and completion payments for services and contracts.
• Notify Installation Companies of daily work and customer expectations.
• Answer phones to assist customers when they call.

Position Requirements:

• One year of Customer Service experience.
• Problem solving capabilities.
• Excellent communication skills.
• Ability to multitask.
• Must be a team player.
• Must pass background check and drug screen.

Preferred Skill Set

• Entrepreneurial Spirit.
• Home improvement / construction industry experience, although not necessary.

What can Feldco Offer You?

• Leadership – We are the largest replacement roofing, window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market
• Growth – We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets
• Advancement – We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development
• Security – We operate profitability and are enhancing the benefits and care of our employees
• Professionalism – We are investing heavily in quality improvements and establishing industry-best operations
• Teamwork – We are focused on assisting each other and working together to take care of our customers

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person