Customer Service Representative

Mason Pro Services of Chandler, AZ is hiring a full-time Customer Service Representative.
Our ideal Pro Customer Success Representative loves talking to people and proactively solving solutions while booking appointments. You'll be responsible for converting service area residents into lifelong Mason Pro Services customers. Exceeding expectations is the norm in our office environment, and we accomplish this through our commitment to a culture of excellence and being the employer of choice in the AC, plumbing, and electrical industry.

ABOUT MASON PRO SERVICES
With our customer satisfaction focused heating, air conditioning, plumbing and electrical company, Mason Pro Services has been faithfully serving Maricopa County and Tucson since 1993. By employing only the most knowledgeable, professional, and highly trained technicians in the business, we are able to serve our commercial and residential clients and exceed their expectations. We pride ourselves on ensuring transparency with our customers - meaning no hidden costs or surprise fees.
We have built an incredible team through years of providing real career opportunities for motivated individuals. We love investing in our employees by providing on-going training to help them be successful in their careers. We are proud to offer an in-house training facility with a designated trainer to assist with all continuing education. As a family owned and operated company, we understand how important work-life balance is and we are pleased to host multiple company events every year for our employees and their families.

What we love about our Pro CSR's:

• They're able to communicate with customers via phone, text, email, and chat
• They provide our customers with a WOW experience at every interaction
• They work with internal departments to meet customer needs
• Data entry in various platforms is no problem for these Pro's!
• Their work ethic and personality is focused on customer satisfaction and accomplishment through teamwork and unity.

What our Pro CSR's do best:

• Facilitate incoming and outbound communication with our customers through phone calls, text, email, and chat
• Identify AC, plumbing, and electrical issues that customers are having and advise them on why they made the right choice to contact Mason Pro Services
• They use their Customer Service and administrative skills to keep our operations efficient and to keep our customers happy
• Work as a team with everyone's best interest in mind

BENEFITS

• Health insurance with employer allowance
• Dental Insurance
• Vision Insurance
• Life insurance
• Paid sick time
• Paid Vacation time - up to 3 weeks
• 401k

We pay a competitive wage of $18 - $26/hr.

Experience in the AC, plumbing or electrical industry is preferred, but not required.
We're willing to invest in our employees and will train the right person to be the best that they can be.

WORK SCHEDULE This is a full-time position with a schedule of Monday through Friday, with a rotation of one Saturday per month.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 3 years (Required)
• Appointment scheduling: 3 years (Required)

Work Location: In person