Customer Service Representative (Inbound Sales)

$15/hr + Commission!

Launch your career with TWO MEN AND A TRUCK® as a Customer Service Representative and discover the opportunities for growth or movement to other franchises. At TWO MEN AND A TRUCK® your opportunities for growth are endless. More than one quarter of our franchise owners originally started as employees in our system! The Customer Service Representative is responsible for growing sales through onsite and over-the-phone move consultations and consistently adhering to all TWO MEN AND A TRUCK® system standards and procedures to provide excellent Customer Service. Customer Service Representative are compensated with a base hourly rate plus commission & are eligible for health benefits. Job Responsibilities

• Promote and protect the TWO MEN AND A TRUCK® brand and ensure delivery of excellent Customer Service
• Ask open-ended, probing questions to determine customer requirements and expectations
• Provide professional and accurate move consultations by selling all products and services to best provide for the needs of the customer
• Directly and accurately input information in to “Movers Who Care®” software
• Follow up with the customer until they have scheduled
• Recommend alternate services and/or products based on cost, availability or customer specifications
• Assist in the achievement of financial goals and objectives by continually increasing sales and minimizing expenses
• Assist in development and review of move consultation procedures and materials
• Maintain thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
• Assist with front office Customer Service duties as needed
• Other duties as assigned

Because moving is stressful, we seek candidates with a commitment to Customer Service and an appreciation for variety in your job!

• A minimum of one year of sales, business, or other relevant experience is preferred.
• Strong knowledge of TWO MEN AND A TRUCK® system policies, procedures, and industry
• Demonstrated understanding and application of effective selling strategies and techniques
• Demonstrated ability of consistently meeting and/or exceeding sales goals
• Strong team player who works productively with a wide range of people and personalities
• Excellent Customer Service skills (friendly, courteous and helpful)
• Understanding of and commitment to Customer Service and the TWO MEN AND A TRUCK® core values
• Proficient in office equipment (copier, facsimile, credit card machine, cash register, etc.) and the “Movers Who Care®” software
• Good organizational and time management skills
• Ability to analyze and solve problems effectively
• Accurate; consistent attention to detail
• Basic computer and keyboarding skills
• Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience level:

• 2 years

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Ability to Relocate:

• Columbia, MD 21045: Relocate before starting work (Required)

Work Location: In person