Customer Service Representative Iii

Job Title: Customer Service Representative III

Location: Alpharetta, GA

Duration: 12 months

Job Description:

• Maintain daily contact with key client contacts and perform data entry / order processing within specified system.
• Document and report on status of pending inquiries regarding account problems, plus some outgoing phone calls.
• Experienced position that requires a Bachelors or Master's degree and 5-8 years of experience.

Education :

Additional Job Details :

• This is a data entry position.
• Resource must have Salesforce experience but would also like to have someone with SAP as well.
• If they don't have SAP, it is not a deal breaker. They are willing to train on this.
• This resource will be creating tickets and assigning to the CSM's.
• This is a part of the international team but a second language is not required.
• Also, this is an onsite position BUT there can be discussions around it being hybrid after the 6-week training period.