Customer Service Representative Ii (Non Civil Service) - Park And Recreation

Welcome to the City of Dallas!

The City of Dallas is one of the largest employers in the DFW Metroplex.

Our employees have growth opportunities and a chance to make a difference in the community.

What do we offer?

A competitive salary, five years vested pension plan, great benefits package that includes health, vision and dental insurance, pet insurance, tuition reimbursement, qualifying childcare assistance, paid time off and more.

Join our diverse workforce and help us in providing excellent service to the residents of Dallas while building a rewarding career.

• Receives, discusses, analyzes, and responds to walk-in inquires from customers regarding various customer
  service areas such as water and sewer accounts, parks' reservations, policy or procedural concerns, or any other Customer Service requests.

• Monitors and handles the call center calls and ensures Customer Service Representatives are performing customer interactions professionally.

• Updates customer accounts and records to determine if an application for service should be accepted, service
  should be discontinued, or if meter inspection and subsequent request for meter replacement is needed;
  ensures the accuracy of a customer account and identifies delinquent accounts or when fine and arrest warrants should be cancelled.

• Researches and initiates investigations of misapplied payments or billing complaints by customers to determine the cause of a problem and offer resolutions; detects and corrects errors or problems on customer accounts including determining the type of adjustment to be made to ensure accuracy in billing of customer accounts.

• Receives, verifies, and counts currency, checks and money orders for payment of water bills, traffic tickets,
  court bond, and issues receipts of payment to effectively process money transactions.

• Endorses checks and prepares total collection for deposit, makes cash refunds, and balances journal according
  to policy and procedure showing total funds received and disbursed for the day.

• Investigates problems and gathers and analyzes information to advise the public and resolve problems in
  compliance with city ordinances and regulations; assists attorneys, collection agencies, and city departments with information requested.

• Performs any and all other tasks as needed or assigned.

• 2 years of Customer Service experience preferred.

• None

• High School Diploma, GED

• Knowledge of professional Customer Service and call taking skills,

• Ability to determine concerns and service requests and identify courses of action.

• Ability to interpret ordinances, codes and departmental policy.

• Ability to communicate effectively, both orally and in writing.

• Ability to interact tactfully with employees and the public.

• Ability to prepare clear and concise reports.

• Establishing and maintaining effective professional relationships.

The above statements are intended to describe the general nature and level of work performed by personnel assigned to this classification and is not necessarily an exhaustive list of all responsibilities, duties and skill required.

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.