Customer Service Representative (Hybrid)

For over 60 years, Total Comfort has been the most reputable providers of all Heating and Cooling in the Twin Cities. There’s a reason we’re at the top of the home comfort industry! Our winning formula was built on quality Customer Service, superior workmanship, unmatched integrity and a solid “we can do that” attitude. This means when you call Total Comfort for any home service request, you’re guaranteed to receive experienced technicians, quality craftsmanship and a seamless Customer Service experience—from start to finish. With over 50 vehicles and 100+ employees, we are the "best of the best" for those who are seeking a long-term career with growth and development.

Job Summary:

Our Customer Service team is a pillar of the entire organization’s effort to increase our customer satisfaction. We are looking for an outgoing and well-spoken Customer Experience Specialist to receive & make calls to assist customers with booking their appointment in the CRM and promoting the brand’s services through having a general understanding of HVAC.

Pay: $17.00-$19.00 per/hour + Commission

Hybrid Schedule - a combination of 2 days required in office, the remainder remote after initial 90-day training period

Essential duties & responsibilities:

· Answer inbound customer calls in a fast-paced environment

· Empathize & understand customer’s urgent HVAC needs

· Book the customer’s appointment in CRM

· Answer customer questions and provide basic services information

· Make outbound calls to schedule service calls

· Sell and renew memberships

· Follow scripting to provide a consistent experience for clients

· Cross-promote various trade services to customers

· Communicate with customers via chat or email

· Complete any responsibilities assigned by manager

Skills you bring for success:

· High School Diploma or Equivalent (Required)

· 2-year degree a plus

· 2+ years of call center, Customer Service, sales, or appointment setting

· Previous experience in HVAC

· Excellent communication skills, both verbal and written

· Ability to multitask in a fast-paced environment

· Exceptional Customer Service and phone skills

· Strong attention to detail with problem solving capabilities

· Strong listening and sales skills

· Ability to achieve target goal

· Proficiency in Microsoft Office and CRM software

· Proficient at typing & comfortable with computers

What you will get if you join us:

· 401(k) with 3% matching

· Medical, Dental, and Vision plans

· $20K Life Insurance Policy Free to Employees

· Short- and Long-Term Disability plans

· Paid time off + 6 holidays

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Job Type: Full-time

Salary: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Hybrid work
• Office

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Hybrid remote in Golden Valley, MN