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Form of workPay Range: $ 18.81/hr - $ 22.10/hr
POSITION SUMMARY:
The Customer Service Representative is responsible for providing information, processing referrals, and coordinating delivery of Medical Equipment to be used in the home. They serve as a liaison between the patient, physician, insurance company and other health care providers. The Customer Service Representative must maintain strict confidentiality in all matters pertaining to patients of Enloe Medical Center.
EDUCATION / TRAINING / EXPERIENCE:
Minimum:
One year experience utilizing clerical, computer, and receptionist skills
Desired:
Medical terminology
Previous Home Medical Equipment billing experience or related experience desirable
ICD-10 Coding
LICENSES / CERTIFICATIONS:
35 WPM Typing Certification (current certificate within three years required)
SKILLS / KNOWLEDGE / ABILITIES:
Must have excellent telephone communication skills and interpersonal skills to maintain a high degree of rapport with patients, co-workers, physicians and the public. Must be able to follow instructions, work quickly and accurately in a fast paced environment. Analytical and grammatical skills are necessary to communicate effectively, verbally and in writing. Capable of using Microsoft Word, Excel, Outlook (Microsoft Office Suite) for a variety of support functions. Organizational and multi-tasking skills are essential. Must show sensitivity for the patient and family, and maintain strict confidentiality.
